GSS Gear Has Moved!

2 comments (Add your own)

1. J. Reno wrote:
I was in your Fort Walton Beach store a few hours ago. I had researched several items on your website that I wanted to buy. I came four feet into the store and greeted the two store representatives behind the counter and asked about one of the items. Neither made a move to assist me and one said they did not have the item. I asked about a second item that I saw on your store's web site. Same response. One of the men said that the items might be in the warehouse. Neither made a move or suggestion as to how I could procure the items even from your warehouse. It is interesting to know that you own a retail business where customers are not wanted.

August 26, 2016 @ 5:39 PM

2. Paul Voutsinas wrote:
To say that your customer service department is atrocious would be an upgrade! My fiancee bought a pair of Revision Hellfly Photochromic Sunglass for Christmas for me from your Amazon store. Despite the fact that they were "in stock" and ready for shipment, they did not make it before Christmas.

That is was not the issue so much as the fact that I live in a very overcast and snowy City and was not able to use them until sometime later. Once they were used, they were discovered to NOT perform as described. They did not "darken" or "smoke" to a point that would reduce glare or light intake. My fiancee emailed Amazon who sent us to your customer service who indicated that because of the "purchase date" we were not eligible for a refund, nor to switch them for a different pair.

I have reached out to Revision, who apparently shares your same customer service tactics. They sent me another pair of the same glasses, which have been tried and again, DO NOT perform as advertised. I have since sent 2 emails that have gone totally unanswered asking them to refund my money or replace them with a pair of the Polarized date....NO RESPONSE!!!

However, it would seem that my complaints will fall on deaf ears here as well. After reading a couple of other customer comments, I am not the only customer who has these feelings about your service.

It's too bad that you don't stand behind the products that you sell, but hey, I guess you don't have to when the company that makes them does not either.

May 12, 2017 @ 9:25 AM

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712 Serenoa Road
Santa Rosa Beach, FL 32459
877-MOR-GEAR (877-667-4327)